Mint LabsMint FAQ Pageby Mint Labs

Support

Questions or something not working? Email support@stickermint.com with your store's .myshopify.com address and a link to the page that shows the problem. We reply within one business day.

Getting started

  1. Install Mint FAQ Page from the Shopify App Store. The app home shows a short setup checklist.
  2. Add questions: on Questions, click Add question, or import a spreadsheet on Import & export. Group questions with categories on FAQ pages.
  3. Your FAQ page is at /apps/faq on your store (for example https://your-store.com/apps/faq). Add it to a menu: Online Store → Navigation → choose a menu → Add menu item → paste the address.
  4. Or use the FAQ block: on the app home click Add FAQ block in theme editor. The theme editor opens on your page template with the block ready; click Save. (Or in the theme editor: Add section or block → Apps → FAQ.) The block works on any page, including the home page.
  5. Product FAQs (Pro): open a question, choose Show on product pages (every product, or chosen products, tags or collections), then add the Product FAQ block to your product template with Add Product FAQ block on the app home.

Block settings (theme editor)

  • FAQ: FAQ page address (empty = your main page), show the title, introduction, search box and category buttons, open the first question, keep only one question open, spacing.
  • Product FAQ: heading (empty = "Frequently asked questions" in the shopper's language), open the first question, keep only one open, spacing.

Common questions

A question doesn't show. On Questions, each question shows Live or why not: hidden, over the Free plan's 15 questions, or on a page or product FAQ that needs Pro. Changes reach your store within seconds; reload the storefront page.

The FAQ block shows a note in the theme editor. It has no questions to show: add questions in the app, and check the page address in the block's settings (leave it empty for your main page).

Translations. The search box and buttons follow the shopper's store language in English, French, German, Spanish, Italian, Dutch and Portuguese. For each other language your store publishes (Settings → Languages), a question, answer, page title, introduction and category can have its own translation in the app; empty translations show the original.

Linking to one question. Every question has its own link: your FAQ page address followed by #faq- and the question's ID. On Questions, a live question's link opens it directly.

Google FAQ rich results. Google no longer shows FAQ rich results, so the app doesn't add FAQ structured data or promise them. Questions are ordinary text on your page.

Does the app change my theme files? No. Removing the block, or uninstalling, leaves your theme as it was.

Plans

Free includes one FAQ page with up to 15 questions, categories, search, translations and CSV import/export, with a small "Powered by" line. Pro is $1.99/month after a 7-day free trial and adds up to 25 FAQ pages and 2,000 questions, product FAQs, the search report, styles, and removes the "Powered by" line. Plans are managed on Shopify's plan page: open the app's Plans page and choose Choose a plan (or Manage plan). Shopify bills on your regular invoice; a move to Free takes effect at the end of the paid cycle, and nothing you wrote is deleted.

Privacy

See our privacy policy, security policy and data processing addendum. In short: the app stores no customer data; the Pro search report keeps anonymous daily counts only.

— The Mint Labs team